Terms and Conditions for Use of Website
Alex Thompson Consulting – Lactation Consulting Services
Last Updated: May 18, 2025
Welcome to the business website of Alex Thompson Consulting (“I,” “my,” or “me”), a provider of professional lactation consulting services. These Terms and Conditions (“Terms”) govern your use of my website located at www.alexthompsonconsulting.com (“Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms and our Privacy Policy.
1. Use of Website
This Website is intended to provide information about our lactation consulting services and allow users to:
- Learn more about our offerings;
- Book appointments;
- Contact us;
- Access client resources.
You agree to use this Website only for lawful purposes and in accordance with applicable laws.
2. Eligibility
Use of this Website is intended for individuals who are 18 years of age or older. If you are under the age of 18, please do not use this Website without supervision from a parent or legal guardian.
3. Health Information Disclaimer
The information on this Website is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
4. PHIPA Compliance and Privacy
We are committed to protecting your Personal Health Information (PHI) in accordance with the Personal Health Information Protection Act, 2004 (PHIPA).
I collect PHI only for the following purposes:
- Providing lactation consulting services;
- Booking and managing appointments;
- Communicating with you about your care;
- Complying with legal or regulatory obligations.
Your rights under PHIPA include:
- Accessing your personal health information;
- Requesting corrections to your record;
- Withdrawing or limiting your consent to the collection, use, or disclosure of your PHI.
Your information will never be sold or disclosed without your consent, except where permitted or required by law. For more details, please refer to our Privacy Policy.
5. Security
I implement administrative, technical, and physical safeguards to protect the confidentiality and integrity of your information. However, no internet-based system is completely secure, and I cannot guarantee the security of data transmitted through our Website.
6. Third-Party Services
This Website may contain links to third-party websites or use third-party tools (e.g., online booking platforms or payment processors). These are governed by their own terms and privacy policies. I am not responsible for the content or practices of these external services.
7. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of Alex Thompson Consulting or its licensors and is protected by Canadian copyright and trademark laws. You may not reproduce, modify, or distribute any content without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, I am not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website, including but not limited to reliance on information presented or failure to access services.
9. Modifications to Terms
I reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Website after any modifications constitutes your acceptance of the new Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
11. Contact Us
If you have questions about these Terms, your privacy rights, or how your personal health information is handled, please contact the Privacy Officer:
Privacy Officer: Alex Thompson
Email: hello@alexthompsonconsulting.com
Phone: 437-849-4402
Mailing Address: 22-390 Woodsworth Road, North York ON, M2L 2T9
You may also contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca if you have concerns about how your health information is managed.
Terms and Conditions for Appointment Booking
Alex Thompson Consulting – Lactation Consulting Services
Last Updated: May 18, 2025
These Terms and Conditions (“Terms”) govern your use of the appointment booking widget (“Service”) provided by Alex Thompson Consulting (“I,” “my,” or “me”), which facilitates scheduling of professional lactation consulting services. By accessing or using this Service, you agree to comply with these Terms.
1. Eligibility
You must be at least 18 years of age to book an appointment. By using this Service, you confirm that all information provided is accurate and complete.
2. Appointment Scheduling
Appointments may be booked through PracticeQ’s online platform. Confirmation of booking will be provided via email or SMS upon successful scheduling.
It is your responsibility to ensure all information is correct and to arrive on time for your session.
3. Fees and Payment
The fees for services are displayed at the time of booking.
Payment is required via cash, credit, debit, or e-transer immediately following the provision of services.
We do not bill OHIP or private insurance directly. Clients are responsible for submitting claims if eligible.
4. Cancellations and No-Shows
Appointments may be rescheduled or canceled up to 24 hours in advance without penalty.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
Missed appointments without notice (“no-shows”) may not be eligible for a refund.
5. Late Arrivals
If you arrive late, I may need to shorten or reschedule your session. Full session fees may still apply.
6. Scope of Practice
The services provided do not constitute medical advice and are not a substitute for care provided by a physician or other primary healthcare provider.
7. Client Responsibilities
You agree to:
- Provide accurate and complete health information relevant to the consultation;
- Use this Service only for its intended purpose—lactation consulting and related care;
- Maintain the confidentiality of login or access credentials, if applicable.
8. Collection, Use, and Disclosure of Personal Health Information (PHI) – PHIPA Compliance
As a health information custodian or agent under the Personal Health Information Protection Act, 2004 (PHIPA):
- I collect, use, and disclose your personal health information only for purposes related to providing you with lactation support and services.
- Your information will not be shared without your consent, except where permitted or required by law.
- You have the right to access and request corrections to your personal health record in accordance with PHIPA.
Our Privacy Policy explains how we protect and manage your PHI and can be accessed here.
9. Security of Information
I use secure technologies to protect your information when booking and during consultations. While I strive to protect your data, we cannot guarantee complete security of information transmitted online.
10. Technology Disclaimer
I aim to ensure uninterrupted service but am not liable for delays or disruptions due to technical issues or service interruptions beyond my control.
11. Limitation of Liability
To the maximum extent permitted by Canadian law, I am not liable for any indirect, incidental, or consequential damages related to the use or inability to use the Service.
12. Changes to Terms
I may update these Terms from time to time. Any changes will be posted on my website. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
13. Contact Information
If you have any questions about these Terms or how your personal health information is handled, you may contact the Privacy Officer:
Privacy Officer: Alex Thompson
Email: hello@alexthompsonconsulting.com
Phone: 437-849-4402
Mailing Address: 22-390 Woodsworth Road, North York ON, M2L 2T9
You may also contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca if you have concerns about how your health information is managed.